Refund & Returns Policy
Transparent guidelines for hassle-free returns, exchanges, and refunds at Lamplux. We want you to feel confident when shopping for lighting solutions with us.
Accepted Returns
We want you to be completely satisfied with your purchase, so Lamplux accepts returns for eligible defective and non-defective lighting products.
To initiate a return, please contact us at info@lamplux.shop before sending any product back.
Please note that we cannot accept items mailed back without prior return authorization.
Exchanges
We are happy to assist with eligible exchanges. If you decide that a different lighting product would better suit your space, our customer support team can help guide you through the exchange process.
Simply contact us with your order number and details of the product you would prefer. Our team will provide the necessary instructions and next steps.
Product Condition
For a standard return to be accepted, the product should be in new and unused condition.
Products should be uninstalled, unused, and returned in their original protective packaging whenever possible, with all included hardware, cables, accessories, manuals, and other components intact.
Items that arrive defective, damaged during transit, or different from the product ordered may be handled separately from standard returns.
Please contact Lamplux as soon as possible after delivery and provide clear photographs and relevant order information so that our team can review the issue and determine the appropriate solution.
Return Window
You may request a return or exchange within 30 days from the date of delivery.
Return requests submitted after this period may not be eligible for approval, except where required by applicable law or otherwise determined by Lamplux.
How to Request a Return
Please contact our customer support team before shipping any item back to us. Once your return request has been reviewed and approved, we will provide the applicable return instructions.
Contact Us
Email us with your order number and the reason for your return or exchange.
Receive Approval
Our team will review your request and provide return instructions when approved.
Ship the Product
Carefully package the item and send it using the return instructions provided by Lamplux.
Return Method
Approved returns must be shipped by mail using the return address and instructions provided by Lamplux.
Please package lighting products carefully to help prevent damage during transit. Glass, crystal components, metal frames, bulbs, hardware, and other fragile components should be securely protected using the original packaging whenever available.
Return Shipping Costs
Unless the product arrived defective, damaged, or incorrect, the customer is generally responsible for the cost of return shipping.
We strongly recommend using a trackable shipping service and retaining your shipping receipt until your return has been successfully received and processed.
Restocking Fee
Lamplux currently charges a $0.00 restocking fee for eligible returns. There are no hidden restocking charges.
Refund Processing Time
Once your approved returned product is received and inspected, Lamplux will process the applicable refund to your original payment method.
Refunds are generally processed within 7 business days after the returned item has been received and inspected.
Please note that the time required for the refund to appear in your account may also depend on your bank, credit card company, or payment provider.
Need Help? Contact Us
If you have questions or need clarification regarding our Refund & Returns Policy, please contact the Lamplux customer support team.
Lamplux Customer Support
Website: lamplux.shop
Email: info@lamplux.shop
Phone: +1 (305) 576-6639
Address:
5120 Biscayne Blvd
Miami, FL 33137
Customer Service Hours:
Monday – Friday: 10:00 AM – 6:00 PM
Saturday: 11:00 AM – 5:00 PM
Sunday: Closed
Thank you for choosing Lamplux. We are committed to making your shopping experience as simple, transparent, and dependable as possible.