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Shipping & Delivery Policy

Clear and reliable shipping information for all Lamplux lighting products. We work to make every order simple, secure, and convenient from checkout to delivery.

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Order Cut-Off

5:00 PM EST
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Handling Time

1–2 Days
🚚

Transit Time

3–5 Days
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Shipping Cost

Free Nationwide

Important Shipping & Processing Information

  • Order Cut-Off Time: Orders placed by 5:00 PM (EST) on business days will begin processing the same day.
  • Handling Time: Most orders require 1–2 business days for processing, inspection, packaging, and dispatch. High order volume or special-order products may require additional time.
  • Transit Time: After dispatch, standard carrier transit typically takes 3–5 business days, depending on destination, carrier operations, and regional conditions.
  • Total Delivery Window: The estimated total delivery time is approximately 4–7 business days.
  • Nationwide Free Shipping: Lamplux offers complimentary standard shipping throughout the United States on eligible orders, with no minimum purchase requirement.
  • Delivery Scope: Lamplux currently ships within the United States.

Order Confirmation & Tracking

1

Order Confirmation

After your order is successfully submitted, you will receive an order confirmation email containing your order details.

2

Order Processing

Your order will be prepared, inspected, and packaged for shipment during our normal processing period.

3

Tracking Information

Once your order leaves our fulfillment location, you will receive shipping confirmation and available carrier tracking information.

You can also visit our store at lamplux.shop for additional order and shipping information.

Delivery Expectations & Delays

While most orders are delivered within the estimated timeframe, unexpected circumstances may occasionally cause delays.

Delays may result from severe weather, holidays, carrier disruptions, high shipping volumes, regional conditions, or other circumstances outside Lamplux’s direct control.

If your package is past its estimated delivery date:

Please allow up to 3 additional business days for unexpected carrier delays. If your order still has not arrived after this additional period, please contact our customer support team at info@lamplux.shop so we can assist you.

Order Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at info@lamplux.shop .

Cancellation requests can generally be accommodated only before the order has entered fulfillment or been dispatched to the carrier.

Once an order has been packaged for shipment or dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery in accordance with our Refund & Returns Policy.

Reporting Damaged or Incorrect Products

We take care to package lighting products securely, but damage can occasionally occur during transportation.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@lamplux.shop .

Please include your order number along with clear photographs of the product, packaging, and any visible shipping damage. This information helps our team review the issue and determine the appropriate resolution.

Important: Please retain the original packaging and shipping materials until your claim has been reviewed, as they may be required for documentation.

Have Shipping Inquiries?

Our customer care team is available to assist with order tracking, carrier information, delivery updates, and general shipping questions.

Lamplux Customer Support

Website: lamplux.shop

Email: info@lamplux.shop

Phone: +1 (305) 576-6639

Address:
5120 Biscayne Blvd
Miami, FL 33137

Customer Service Hours:
Monday – Friday: 10:00 AM – 6:00 PM
Saturday: 11:00 AM – 5:00 PM
Sunday: Closed

Thank you for choosing Lamplux. We are committed to providing reliable shipping, careful order handling, and a smooth delivery experience from checkout to your doorstep.

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